Shipping policy

Shipping Policy

Thank you for shopping with The Fugly Mugly.

Order Processing Times

All products are made to order. Please allow 2–7 business days for order processing and production before shipment. During holidays, high-demand periods, or promotional events, production times may be slightly longer.

Estimated Shipping Times

After your order has been processed and shipped, estimated delivery times may vary depending on your location and shipping carrier.

United States:
Typically 3–7 business days after shipment.

International Orders:
Delivery times vary by destination and customs processing.

Tracking Information

Once your order has shipped, you will receive tracking information via email when available.

Shipping Delays

While we strive to deliver orders on time, The Fugly Mugly is not responsible for shipping delays caused by carriers, weather conditions, customs, or other unforeseen circumstances.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. The Fugly Mugly is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Questions?

For shipping questions or order updates, or tracking assistance, please contact our support team:

support@thefuglymugly.com

We aim to respond within 24–48 business hours.